Refund policy

Refund & Return Policy

Effective Date: July 23, 2026

At Big Back Apparel Co., we're proud to make gear that's Built Different. Fed Better. We want every Heavy Hitter to be happy with their order. If something isn't right, we're here to help.

Return Eligibility

We accept returns within 14 days of delivery for eligible items.

To qualify for a return, items must be:

  • Unworn

  • Unwashed

  • Free of stains, odors, or pet hair

  • In their original condition

  • Returned with original tags (if applicable)

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or we made an error with your order:

  • Sale or clearance items

  • Gift cards

  • Custom or personalized products

  • Limited edition or made-to-order items

Damaged or Incorrect Orders

If you receive:

  • The wrong item

  • A damaged item

  • A defective product

  • A printing error

Please contact us within 7 days of delivery.

When reaching out, include:

  • Your order number

  • A brief description of the issue

  • Clear photos showing the problem

If the issue is determined to be our mistake, we'll make it right by replacing the item or issuing a refund at no additional cost.

Exchanges

Need a different size?

If the item is unworn and still in new condition, we're happy to exchange it (subject to inventory availability).

Customers are responsible for return shipping unless the exchange is due to our error or a defective item.

Refunds

Once your return has been received and inspected, we'll notify you of the approval status.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your bank or credit card company to process the refund after it has been issued.

Original shipping charges are non-refundable unless the return is the result of our mistake.

Return Shipping

Unless the return is due to a defective product or an error on our part, customers are responsible for return shipping costs.

We recommend using a shipping service with tracking, as Big Back Apparel Co. is not responsible for return packages lost in transit.

Order Cancellations

Because many of our products are printed or prepared shortly after an order is placed, cancellations or changes can only be made if production has not yet begun.

If you need to make a change, please contact us as soon as possible after placing your order.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, Big Back Apparel Co. is not responsible for lost or stolen packages.

If your package appears to be missing, we recommend contacting the shipping carrier directly before reaching out to us.

Need Help?

If you have any questions about your order or this policy, we're happy to help.

Big Back Apparel Co.

Stockbridge, Michigan

Email: support@bigbackapparelco.com

Website: https://www.bigbackapparelco.com

We appreciate every Heavy Hitter who supports Big Back Apparel Co. Thank you for being part of the BBA family.